Are you looking for the best VoIP business phone systems to more easily manage communication with your customers?
VoIP is a cost-effective call management solution that makes it perfect for most businesses. And unlike a traditional landline, VoIP is internet-based and comes with a full package of unified communications at no additional cost.
But with all the phone service providers out there to choose from, it can be tough to find the VoIP business phone system that fits your specific needs.
That’s why we’re about to share the best business phone systems to fit any budget.
Here’s a handy table of contents if you want to get right into the top business phone systems:
What Is a VoIP Business Phone System?
VoIP (Voice-over-Internet Protocol) is a technology that lets you make and receive phone calls using your internet connection. It converts the sound of your voice into a digital signal and sends it over the internet.
VoIP services are the first choice for many small businesses, startups, and entrepreneurs because they can cost less than traditional phone services.
Instead of investing in copper-wire landlines, if your office is already wired for Ethernet, you can connect to a telephone network quickly and more cost-effectively.
Additionally, they include features that go far beyond making and receiving VoIP calls.
These features include things like voicemail, call forwarding, call recording, video calls, conferencing, and more.
Here are some of the reasons you might want to go with a VoIP business phone system over a traditional one:
- Share a single number with multiple users at the same time
- Use a computer, landline, or mobile phone to make and receive calls
- Track call duration, hold times, wait times, and other valuable metrics
- Use call routing to direct inbound calls to the right person
- Make outbound calls via cell phone, desk phone, cordless phone, or whatever device you prefer
When you’re running a business, you need the tools that can support you. VoIP business phone systems have the tools you need to provide a fast, reliable, and professional customer experience.
As long as you have reliable, high-speed internet, then a VoIP phone system is a great solution for all businesses.
Now that you know why a VoIP call system is good for your business, let’s look at what to look for in a business phone system.
How to Choose a VoIP Business Phone System
Choosing the best VoIP business phone solution for your business needs is important.
And with so many business VoIP phone systems on the market, it can be hard to figure out which one is right for you.
If you’re a startup or small business, you might be tempted to go with the cheapest option available. But, you need to look carefully at small business VoIP solutions to make sure they have the features you need.
So now, let’s turn our attention to our list of the best business phone systems.
Best VoIP Business Phone Systems
Now let’s dive into our list of the best VoIP business phone systems available.
Nextiva is the best business phone service available in the market. It offers an easy-to-use, powerful VoIP business phone system. Moreover, you don’t need an annual contract, and Nextiva is quick to setup.
This VoIP provider comes with a ton of super cool features like unlimited calling, auto attendant, advanced call management, voicemail to email and text, automatic notifications, and more. Also, you’ll get a toll-free number free with any of their plans.
It has a simple web-based admin panel that makes it easy to manage your business communications platform, no matter your business needs. Nextiva offers other calling features like CRM tools, live chat, online surveys, and more.
Nextiva’s customer support also gets rave reviews.
- Quick setup
- Uses industry-standard SIP protocol
- Unlimited calling to the United States, Canada, and Puerto Rico
- Bring your current phone numbers (number portability)
- Route calls to the next available representative with call queuing
- Instant conference calls and Meet-Me conferencing
- Nextiva app lets you manage calls from your mobile device
- Advanced IVR (Interactive Voice Response) with speech commands and biometrics
- Reliable data centers with 99.999% uptime
- Fast and knowledgeable support team
- Cloud PBX for remote teams
RingCentral is another top contender among the best VoIP services. It’s a reliable, secure, and hassle-free IP phone service. It’s easy to set up and comes with useful features like call forwarding, call monitoring, video and audio conferencing, automatic call recording, screen sharing, and faxing.
RingCentral also offers features to support call centers. You can set up multiple phone lines with their call center software. You can contact your customers via your office phone system, text messaging, email, or social.
This gives small businesses the bandwidth to create full-on contact centers to improve UX.
This VoIP solution integrates with 3rd-party services like Zapier, Salesforce, Office 365, Google Drive, Dropbox, and more. It also has a simple cloud-based portal that makes administration easy.
RingCentral offers customer support via their online knowledge center, plus they offer phone support. This is a feature-rich solution that won’t break the bank.
- Simple and easy setup
- Online faxing
- Unlimited calls within the United States and Canada
- Choose a toll-free or local business phone number
- Unlimited audio and video conference capabilities
- Voicemail-to-text service
- Automatic call recording
3. Ooma Office
Ooma is another internet-based VoIP service that’s a great solution for businesses of all sizes. Smaller companies will be attracted to its more affordable pricing (without sacrificing any of the major features).
In fact, according to their website, you can expect to save up to 50% on your monthly phone bill when you switch to Ooma.
Plus, there are no contracts, so you’ll be available to cancel or change providers at any time.
This VoIP service provides you with all the tools you need to run your business, including video conferencing, advanced call blocking, a free phone number, a virtual receptionist, and much more.
Finally, the setup couldn’t be easier, allowing you to quickly connect with your team and clients from all devices.
Grasshopper is a popular business phone system for small business owners. It comes with all the essential features you need like call transfers, incoming call control, simultaneous call handling, custom greetings, voicemail, and more.
You can use Grasshopper’s mobile or desktop apps for outgoing calls, and there’s no restriction on the number of minutes you can use. Both the web-based portal and app-based portal are easy to use to manage your telephone system.
- Desktop and mobile apps (iOS and Android)
- Voicemail transcription service
- Auto-attendant with custom greetings
- Business texting service
- Call transfer service
GoToConnect (formerly known as “Jive”) is another excellent VoIP service for small businesses. It’s a fully integrated phone system for communication across phone, meetings, and messaging.
With GoToConnect, you’ll always be in close contact with your team and customers. The software is easy to set up and allows you to make calls from anywhere.
Plus, you can engage via face-to-face conferencing for more personalized communication.
GoToConnect is the ideal solution for managing a more efficient support center. That’s because it provides you with real-time analytics dashboards, supervisor access for trainings, and the ability to simultaneously sign in/out of assigned queues.
This gives your team the flexibility you need to better serve customers.
Finally, GoToConnect integrates with your favorite 3rd-party marketing tools, such as Google, Slack, Salesforce, Microsoft, and more.
- International calling
- Call routing
- Caller ID
- Unlimited call queries
- Video conferencing
- And much more…